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Dundee GP practices can cut phone calls by 41% with online booking and patient self-service. Case study, ROI calculator, and links to Scottish GP resources.
Every morning at 8am, reception staff at GP surgeries across Dundee brace themselves. The phones explode with patients desperate to book same-day appointments, chase prescription renewals, and request sick notes. By 8:30am, your team is exhausted and the queue shows no sign of ending.
But what if you could cut those calls by 40%? That's what a professionally designed GP surgery website delivers—and practices across Scotland are already seeing these results.
Whether you're in Broughty Ferry, Lochee, or the city centre, Dundee GP practices face the same challenge: too many phone calls, not enough time. This guide shows you the solution.
A typical Dundee GP practice with 7,500 registered patients receives 180-250 calls daily. Each call averages 3-4 minutes, meaning your reception team spends 10-17 hours per day on the phone.
A website costing £699 that reduces calls by 40% delivers ROI within the first month.
Connect with EMIS, SystmOne, Vision, or Patient Access. Patients book 24/7, reducing appointment-related calls by 25-35%. See how this works on our Dundee GP surgery packages page.
Patients select medications, requests go to your clinical system, notifications when ready. Integration with NHS Electronic Prescription Service available.
Your website demonstrates professionalism and compliance:
Westgate Health Centre faced 240+ daily calls with 20% abandoned. After launching their ScotSites website:
41%
Fewer phone calls
79%
Patient satisfaction
2,400
Online bookings/month
£18k
Annual savings
"The transformation was immediate. Our reception team can actually help patients now instead of just answering phones."
22.4% now try online first. Competitors with sites capture these—don't let them poach your patients.
From £699, with 41% call savings paying back in months. Cheaper than extra staff.
Delivered in 10 working days. We handle everything—you provide content.
Mobile-responsive, SEO-optimised, compliant—plug-and-play.
Starter Package includes:
The website pays for itself in less than 2 weeks. View full pricing on our Dundee GP surgery website page.
We serve GP practices throughout Scotland. See our dedicated pages for:
Or read how other practices have transformed their operations:
We'll review your current online presence and show you how a ScotSites website can transform your Dundee practice.
How long does setup take?
10 working days from brief to live website. We handle design, content, booking integration, and testing.
Can you integrate with our existing booking system?
Yes. We work with Patient Access, EMIS, SystmOne, Vision and all major NHS Scotland systems.
What about compliance requirements?
Every site includes accessibility statements, privacy policies, and GDPR compliance. Patient data never touches our servers.
How much does it cost?
From £699 for a complete 5-page site with booking integration. Larger practices may need our Growth package.
The ScotSites team specialises in creating high-converting websites for Scottish businesses. With years of experience in web design and digital marketing, we help Scottish businesses grow their online presence.
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