Privacy Policy

Introduction

ScotSites ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, business name
• Business Information: Trade/profession, location, website URL (if applicable)
• Project Details: Budget, timeline, requirements, and preferences
• Payment Information: Billing address and payment details (processed securely by third parties)
• Communications: Any information you provide when contacting us via email, phone, or contact forms

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns, referring websites
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy

Analytics and Tracking

We use analytics services to understand how visitors use our website:

• Google Analytics: Website traffic and user behavior (anonymized)
• Vercel Analytics: Performance monitoring and visitor statistics
• Facebook Pixel: Marketing campaign effectiveness

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide, maintain, and improve our web design services
• Process your requests for quotes and proposals
• Communicate with you about your project
• Send updates, invoices, and project deliverables

Business Operations

• Respond to your inquiries and customer service requests
• Process payments and prevent fraud
• Maintain business records and comply with legal obligations
• Analyze and improve our services and website

Marketing and Communication

• Send you information about our services (with your consent)
• Provide case studies and portfolio examples
• Send occasional newsletters and updates (you can opt out anytime)
• Measure the effectiveness of our marketing campaigns

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us:

• Hosting Providers: Vercel (website hosting)
• CMS Provider: Sanity (content management)
• Email Service: For sending project communications
• Payment Processors: For secure payment processing
• Analytics Services: Google Analytics, Vercel Analytics

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure with regular backups
• Access controls and authentication for our systems
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@scotsites.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Client Data: Retained for the duration of our relationship plus 6 years (for tax/legal purposes)
• Quote Requests: Retained for 12 months unless you become a client
• Marketing Data: Until you opt out or request deletion
• Analytics Data: Anonymized and retained for up to 26 months

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@scotsites.com
• Phone: 0131 358 3130
• Address: Summit House, 4-5 Mitchell Street, Edinburgh, Scotland, EH6 7BD

Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.