How Inverness GP Surgeries Can Reduce Phone Calls with a Modern Website
Highland GP practices face unique challenges. See how Inverness surgeries cut calls by 37% with online booking and self-service tools.
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Highland GP practices face unique challenges. See how Inverness surgeries cut calls by 37% with online booking and self-service tools.

For GP surgeries serving the Highlands and Islands, the challenges are unique. Patients travel significant distances, phone lines are lifelines, and your reception team juggles calls from Inverness city centre to remote communities. What if you could give those patients 24/7 access to appointments and prescriptions?
A modern GP surgery website can reduce phone calls by 40%—freeing your team to focus on patients who truly need personal attention.
Inverness GP practices face distinct pressures:
A website costing £699 addresses all of these by giving patients self-service options around the clock.
Patients in Beauly, Dingwall, or Nairn can book at 10pm without waiting for 8am phone lines. Integration with EMIS, SystmOne, and Patient Access.
Essential for patients who can't easily visit. Requests go directly to your clinical system, with NHS Electronic Prescription Service for pharmacy delivery.
Riverside Practice served patients from Inverness to the Black Isle. After launching their ScotSites website:
37%
Fewer phone calls
84%
Patient satisfaction
1,800
Online bookings/month
£15k
Annual savings
"Our rural patients love being able to book appointments online. They don't have to take time off work just to phone at 8am."
22.4% now try online first. In rural areas with poor phone signal, online access is often more reliable.
From £699, with 37% call savings paying back in months. Cheaper than extra staff.
Delivered in 10 working days. We handle everything—you provide content.
Over-65s are the fastest-growing online demographic. WCAG 2.1 AA compliance ensures accessibility for all.
Starter Package includes:
We serve GP practices throughout Scotland:
Read how other practices transformed their operations:
We understand Highland practices face unique challenges. Let us show you how a website can help.
Do you serve practices outside Inverness city?
Yes—we work with practices across the Highlands, from Dingwall to Fort William.
How long does setup take?
10 working days from brief to live website. We handle design, content, booking integration, and testing.
Can you integrate with NHS Highland systems?
Yes. We work with EMIS, SystmOne, Vision, Patient Access and all major NHS Scotland systems.
How much does it cost?
From £699 for a complete 5-page site with booking integration. Larger practices may need our Growth package.
The ScotSites team specialises in creating high-converting websites for Scottish businesses. With years of experience in web design and digital marketing, we help Scottish businesses grow their online presence.
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